Are you insured and bonded?
Yes! Welcome Home Cleaning Services is insured and bonded.

Will employees or independent contractors clean my home?
We have an extensive training program that allows us to avoid contract labor. Every employee is thoroughly trained as well as screened for any criminal history.

Who will clean my home?
A team of two or three employees will be cleaning your home.

What if I find a problem with the service?
Every cleaning has a 100% satisfaction guarantee. If you are not 100% satisfied, let us know within 24 hours and a manager will return to your home and personally address the problem. However, we do not guarantee cleanings where our supplies are not used.

How do I pay you?
We accept Visa, Master Card, Discover, and American Express. We also accept cash and checks. You can make checks payable to: Welcome Home Cleaning Services. Please put all cash and checks in a sealed envelope to ensure your security and privacy. Please let us know if you would like for us to provide you with envelopes.

Do your workers accept tips?
Yes they do! Although our teams always strive to do their best, tips are highly appreciated by the crew.

Is it okay to leave instructions on a note?
Of course it is! We believe that good communication is crucial to maintaining a good business relationship. We welcome all feedback and if there is anything we can do to help you, please let us know.

Do I need to be present while you clean or can I issue you a key?
We believe that it is a privilege for us to be able to come into your home to perform our service. Therefore it is entirely up to you if you are there while we clean or issue us a key. If you should choose to issue us a key be assured that we take every measure protect your key. Your key will never be labeled in any identifiable way.

Do you charge a lock out fee?
Yes, if the cleaning crew arrives to your home and we are not able to clean for any reason, you will be charged a $25 lock out/turn away fee to pay for their gas, mileage, and time they took to get to your home. However, we do not charge a rescheduling fee so please call us ahead of time if changes with your cleaning are needed.

Do I need to provide you with supplies?
No, we use our own supplies and equipment. Our cleaning professionals are thoroughly trained in the use of our supplies to insure your house is left absolutely clean.

I noticed that you charge a little more than my old cleaning lady. Why is that?
As a professional cleaning company, we have gone to great lengths to protect you, our client, from the hassles that can go along with using a cleaning service. We have done this by being bonded, doing extensive research on products, and filing all applicable state and local taxes. Taking these important steps is our way of making sure that your home is protected from damage and you are protected from the IRS. Did you know that if a cleaning service is not properly reporting taxes the IRS can come after you, the homeowner? Yikes!! We do report and pay all of our taxes and in the end that benefits you. In addition, you can be sure that we won't use a product that will ruin any material in your home. Be sure and protect yourself by making sure that the cleaning service you use has taken these precautions. It will be well worth it even if it means paying a little extra. Follow this link for more information on this topic. "WHAT THE HECK IS A "TRUNK-SLAMMER"???

For more questions to ask a cleaning service please visit: www.arcp.us.